Glisten Training

20160924_151402We teach customer service and management professionals about active listening and communication skills. This improves business relationships, customer service, and staff productivity. We are founded on the principle that anyone can be more effective at work when they know truly how to listen.

Communication and active listening skills are key for professional success. However, few people really know how to listen. Many personal development training companies teach professional listening and communication, but no other training company specialises in these things.

All our training is developed and run by Julia B. Florentine (BA oxon, MRes, MPhil). She has a decade of experience at a number of helpline listening services and has trained hundreds of people in communication skills. Check out our testimonials from former trainees!

Our courses (based on our 5 Keys to Active Listening) include group training, individual executive coaching, and guest lectures. We can even offer bespoke options – just send Julia an enquiry. You can also book here:


For free listening tips and information, check out Julia’s blog!