This is our most popular course, which is a full-day incorporating the basics and mastery courses detailed below.
You will learn all about the value of active listening, our 5 keys to professional listening, identifying asking important questions, and how to apply your skills in the trickiest of situations. The course will also include a diagnostic exercise, where you will find out what kind of listener you are and your personal points for improvement. Throughout the course, you will have opportunities to practice your new skills in tailored role-play situations with feedback from your experienced trainer.
By the end of this course you will know how to get the most out of your conversations with your clients, employees, and superiors – even in the most difficult of professional situations.You will receive a certificate on successful completion of the course, and a comprehensive take-home guide to practice your new skills.
Fill out our enquiry form to find out about our upcoming course dates, or for group bookings, where we can bring the course to you! For corporate clients and group bookings, we can add on a fun team building exercise at the end of the day, which lasts an additional hour. This is totally optional, but highly recommended, and free of charge.