This 3-hour morning or afternoon course is designed for those who have taken Professional Listening Basics, basic helpline training, or another similar active listening skills course, but want more!
The programme will build on what you already know about active listening, and teach you how to use it most effectively in the workplace. After a quick recap of the 5 keys to professional listening, we will discuss how to bring your skills to the next level. You will learn how to ask resourceful questions to effectively explore a topic, and how to respond to a number of tricky situations.
By the end of this course you will know how to apply your active listening skills, even in the most difficult of professional conversations. You will receive a certificate on successful completion of the course, and a take-home guide to practice your new skills.
Fill out our enquiry form to find out about our upcoming course dates, or for group bookings, where we can bring the course to you.