Terms and Conditions


Please take the time to read carefully through our Terms and Conditions of Booking. They are the basis of the contract between yourself and Glisten Training Ltd.

A contract will exist between us when we have taken your booking and required payment. You will then automatically receive a confirmation/invoice detailing exactly what has been booked. If you think anything is incorrect please contact us straight away. All correspondence will be with the person named on the confirmation invoice who accepts the following conditions on behalf of all participants.


A non-refundable deposit of 25% of the full course fee is required to secure your booking. This is payable by BACS; details specified on the invoice. You place will not be guaranteed before receipt of the deposit.

Final Balance

The balance of your payment is due 2 weeks before the course start date, also payable by BACS as specified on the invoice. If payment is not made by the due date, we reserve the right to advise you of the cancellation of your course booking and make a cancellation charge at the appropriate rate. Full payment must accompany bookings made within 2 weeks of the course start date. We reserve the right to claim interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 on overdue fees.

Changes to Your Booking

If, after you have confirmed your booking, you wish to make any alterations including postponement, an administration charge of 25% of the full course fee may apply. Any such amendment should be telephoned to Glisten Training +4420 8962 1048 in the first instance but must be confirmed in writing immediately thereafter to info@glistentraining.co.uk. However, if a major amendment is requested less than 2 weeks prior to the course start date, we reserve the right to treat your request as a cancellation.

Cancelling your Booking

If you find that you cannot take your place on the course booked and have to cancel, for whatever reason, your deposit will be forfeited to cover our costs. We must receive written confirmation of your cancellation to info@glistentraining.co.uk. If we receive your written cancellation less than 2 weeks before of your course start date or if you fail to attend, you will be required to cover the course fees in full. We recommend that students take out their own insurance against cancellation for any reason outside their control.

Unexpected Course Changes

Glisten Training will do its utmost to provide all of the arrangements that have been confirmed, but must reserve the right to alter or cancel any activities, accommodation or other arrangements, if operational, or other considerations so dictate.

If we have to make a major change to your course, we will offer a suitable alternative if available, or 100% refund, if we are not able, in our opinion, to offer an alternative that is sufficiently comparable.

Copyright and Intellectual Property Rights

Copyright and all intellectual property rights in the course materials remains vested in Glisten Training. Copying or distribution of course materials, including take-home guides, without the express written consent of Glisten Training is forbidden.

Limitation Liability

In the event of any breach by Glisten Training arising out of or connected with this website and/or the courses, Glisten Training shall not be liable to you for the following: indirect or consequential loss, loss of profit, loss of earnings and revenue, loss of time, loss and/or corruption of data, anticipated savings or goodwill. In any event the maximum liability to you for any claim arising (whether in contract, negligence, tort or otherwise) shall be limited to the applicable fee paid in respect of the course being the subject matter of the claim.

Disclaimer: Glisten Training courses and supporting materials are prepared solely for training purposes and are not a substitute for legal advice. Trainers, presenters, authors and Glisten Training will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including reliance on any content for the purposes of giving advice to third parties. Other: Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of Glisten Training’s negligence.

A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms.

These conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.


Glisten Training reserves the right to terminate the training of any student without reimbursement of fees if they are guilty of unreasonable or improper conduct.

If a student chooses to leave during a course they will not be eligible for reimbursement of fees.

Photography & Videos

At times, Glisten Training may take photographs and videos during courses and activities for future publication on the company’s website and for marketing purposes.

If you do not wish to be photographed or videoed, please advise us at the time of booking. By agreeing to these Terms and Conditions you are granting Glisten Training the right to use any photographs or videos and any reproductions or adaptations of the photographs/videos for all general purposes in relation to Glisten Training’s work including, without limitation, the right to use them in any publicity materials, website, newspapers, and magazine articles.